Frequently Asked Questions

General FAQs

  • Are your products beginner-friendly?

    We do our best to create products that don’t require advanced technical knowledge. Every Kit includes step by step instructions to hit the ground running The point of Kitable Planet is to provide easy-to-use technology guides, templates and AI workflows for busy professionals. 

    If you ever run into a snag using one of our products, feel free to reach out to support@kitableplanet.com 

  • How will I receive my download after purchase?

    After purchase you are redirected to the download page where you can download your kit. If there are any issues downloading your purchase contact us at support@kitableplanet.com with your order number, and date of purchase.   

  • Are products one-time purchases or subscriptions?

    Kits are one time purchases.
    When a product is a subscription it will be clearly labelled as such with the details and terms of the subscription.
    We are also available to create custom kits, and the terms of those services are case by case. 

  • Do you offer refunds or exchanges?

    Due to the nature of digital products, their immediate access and how easy they are to copy, we do not offer refunds.  

    If you are truly unhappy with one of our products reach out to us at support@kitableplanet.com. 

  • Do I need special software to use your products?

    You will almost always need a PDF reader which is free or you can open PDFs in almost all browser windows now.

    For kits that are built on or for specific software or platforms you will need access to that software to use the kit. For instance Windows kits are for Windows users, ChatGPT work with ChatGPT, Notion templates work on notion and so on. 

    Coaching kits can contain PDFs, Powerpoint ( or Google Slides)files, video and other types of media.
    The kit descriptions tell you what it includes, and what you will need to use the kit.  

  • Can I see what’s inside a kit before I buy?

    Product descriptions always include an explanation of what’s in the kit, as well as, images or screenshots. 

  • Can I use your kits for my clients or team?

    Kits are intended for use in your business or with your team. 

    However, you may not: Rebrand, resell, or redistribute our kits outside of your organization unless a white label license is purchased. 

    If you need custom kits, resell rights, or white label versions of a kit please reach out to us at hello@kitableplanet.com. 

  • Do you create custom kits?

    Sure. We understand that some organizations have specific needs and need kits that are specific to how they do business.  If you need custom kits or a white label versions of a kit please reach out to Harold Mansfield at hello@kitableplanet.com. 

Website terms and policies

  • What is your privacy policy?

    Effective Date: 3/28/25

    Kitable Planet (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at https://kitableplanet.com.

    1. Information We Collect

    We collect the following types of personal data from users:

    • Name
    • Email address
    • IP address
    • Cookies and usage data

    We do not collect payment information directly. All transactions are securely processed via Stripe.

    2. How We Collect Information

    Your information is collected in the following ways:

    • When you sign up for our newsletter.
    • When you make a purchase.
    • When you enter giveaways or promotions.
    • Through cookies and analytics tools (e.g., Google Analytics).

    3. Why We Collect Data

    We use your data for the following purposes:

    • To fulfill orders and deliver digital products
    • To communicate with you regarding updates, promotions, or relevant offerings
    • To comply with applicable legal obligations
    • For internal marketing and website performance analytics
    • Data Retention: We retain personal data as long as business needs dictate, including to comply with legal obligations, resolve disputes, and enforce agreements.
    • Sharing of Information: We do not sell your personal data.

    We share data only with:

    • Google Analytics, for website performance tracking
    • Stripe, for secure payment processing

    4. Data Retention

    We retain personal data as long as business needs dictate, including to comply with legal obligations, resolve disputes, and enforce agreements.

    5. Sharing of Information

    We do not sell your personal data.
    We share data only with:

    • Google Analytics, for website performance tracking
    • Stripe, for secure payment processing

    No other third parties receive your data.

    6. Cookies & Tracking Technologies

    We use cookies and similar tracking technologies to improve user experience and analyze traffic. Tools include:

    • Google Analytics
    • Facebook Pixel (may be used in the future)

    You can modify cookie preferences in your browser settings.

    7. Your Rights

    If you are a resident of certain jurisdictions (such as the EU or California), you may have rights to:

    • Access or correct your personal data
    • Request deletion of your data
    • Object to or restrict processing

    To exercise any of these rights, please contact us at: support@kitableplanet.com

    8. Data of Minors

    collect or target data from individuals under the age of 13. All users are assumed to be adults

    9. Legal Jurisdiction

    This Privacy Policy is governed by the laws of the United States, specifically the State of Michigan.

    10. Updates to This Policy

    We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated effective date. If you have any questions or concerns about this Privacy Policy, please contact us at support@kitableplanet.com. 

  • What are your terms of service?

    1. Introduction and acceptance of terms

    • Operator: KitablePlanet.com is operated by Remote Desk One LLC.
    • User Agreement: “By accessing or using this Site, you agree to these Terms of Service.”
    • Changes to Terms: KitablePlanet reserves the right to update the Terms of Service. Updates will be published on the website or emailed to customers and newsletter subscribers. 

    2. User Accounts

    • Account Creation: Users must create an account to purchase or download products.
    • Password Requirements: Passwords must be at least 12 characters, and two-factor authentication (2FA) is required for all accounts.
    • User Responsibility: Users are responsible for safeguarding their account information and are liable for all activities under their account.
    • Account Security Violations: Prohibited actions include sharing login credentials, using weak passwords, and failing to report unauthorized access.
    • Age Restrictions: Users must be 18 or older to create an account. 

    3. Digital Products and Licensing

    • Types of Digital Products: eBooks, printables, design templates, educational materials, blueprints, software, graphics, and other digital products.
    • License Terms: Paid products are non-exclusive, non-transferable, and licensed for single use. Users may use them personally or commercially within their organization but may not resell or modify them.
    • Free Products License: Free products are provided under the Creative Commons license CC BY-NC-SA, allowing redistribution and adaptation for non-commercial purposes with proper attribution.
    • Newsletter Requirement: Users must sign up for the KitablePlanet newsletter to download free products, with an option to unsubscribe via email links. 

    4. Payment and Transactions

    • Payment Methods: Payments are accepted via credit and debit cards through Stripe, as well as PayPal.
    • Currency: All transactions are conducted in USD, with automatic currency conversion for international buyers.
    • Order Process: Users will receive an order confirmation email, which also serves as a receipt. Downloads are made available immediately upon purchase, and download links may also be included in the confirmation email.
    • Risk of Loss: Products are considered delivered once made available for download, and the risk of loss transfers to the buyer at that point. 

    5. Refunds and Returns

    • General Policy: All sales of digital products are final, except in cases of missing files or misrepresentation of product content.
    • Refund Process: Refunds are handled directly between buyers and creators. KitablePlanet administrators have final authority to override creator decisions under extreme circumstances, with refunds deducted from the creator's future commissions.
    • Policy Updates: KitablePlanet reserves the right to update the refund policy at any time. 

    6. User-Generated Content

    • Permitted Content: Users may submit product reviews only (no images or files allowed).
    • User Responsibility: Users are solely responsible for their content and must ensure it is lawful, free of offensive material, and does not violate intellectual property or other legal rights.
    • Content Moderation: All user-generated content is moderated before being posted. KitablePlanet reserves the right to deny or delete any user-submitted content at its discretion.
    • Use of Content: KitablePlanet reserves the right to use reviews for internal and external marketing, as well as for legal proceedings. 

    7. Intellectual Property Rights

    • Ownership: KitablePlanet.com owns all design, content, and features of the website, while creators retain ownership of their products.
    • Licensing of Creator Products: Creators grant KitablePlanet a non-exclusive license to market, distribute, and sell their products.
    • User Restrictions: Users may not copy, distribute, reverse-engineer, or create derivative works from KitablePlanet's website content without prior written consent.
    • Reporting Infringement: Users can report intellectual property violations via a link to a future reporting form

    8. Disclaimers and Limitations of Liability

    • General Disclaimers: KitablePlanet does not guarantee uninterrupted access to the platform, nor the quality, accuracy, or completeness of creator-uploaded products.
    • Limitation of Liability: KitablePlanet assumes no liability for any damages resulting from the use of its website or products.
    • Third-Party Links: KitablePlanet is not responsible for the content, accuracy, or privacy policies of third-party websites linked from its platform. 

    9. Termination and Suspension

    • Grounds for Termination: KitablePlanet may suspend or terminate user accounts for:
      • Violation of Terms of Service
      • Fraudulent activity
      • Copyright or intellectual property infringement
      • Unlawful or offensive content
      • Content related to firearms, firearm modifications, illegal drugs, or child endangerment
      • Any other reason at KitablePlanet's sole discretion
    • Notice of Termination: Users will be notified of account termination via email.
    • Effect of Termination: Users lose access to their account, and previously purchased/downloaded content may no longer be accessible. Intellectual property, dispute resolution, and liability limitations remain in effect after termination. 

    10. Dispute Resolution

    • Governing Law: Disputes are governed by the laws of the State of Michigan and the United States of America.
    • Dispute Resolution Method: Disputes will be resolved through binding arbitration in accordance with the American Arbitration Association's rules.
    • Class Action Waiver: Users waive the right to participate in any class action lawsuit against KitablePlanet.
    • Location of Arbitration: Arbitration will take place in the State of Michigan.
    • Cost of Dispute Resolution: Each party is responsible for its own legal fees and arbitration costs. 

    11. Contact Information

    • Contact Method: Users may contact KitablePlanet at support@kitableplanet.com
    • Response Time: KitablePlanet aims to respond to inquiries within 72 hours.
    • Mailing Address: P.O. Box 99334, Troy, MI, 48099

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